Introduction
Our Privacy Policy, known as "the Policy," applies to the Company and details how we collect, store, use, and disclose personal information about you (referred to as the "User" or "Customer"). This Policy applies to both existing and potential users, as well as anyone visiting the PhenixTrustltd website(s), whether registered directly on our site or arriving via other links. At PhenixTrustltd, we prioritize the privacy of all personal data collected, including information obtained during visits to our website.
Personal Data Collection
PhenixTrustltd is dedicated to handling user personal data in strict compliance with relevant regulatory frameworks, including the European Directive 2016/680 on personal data processing (referred to as the "Directive") and the General Data Protection Regulation (GDPR) outlined in Regulation (EU) 2016/679. Our Privacy Policy, combined with the Trading Terms and Conditions provided by PhenixTrustltd, governs all aspects of personal data processing.
PhenixTrustltd and its affiliated data controller companies (referred to as the "Affiliates") collect and store your personal data when you complete the online application for a trading account or engage in any other services offered through this website. By submitting any application or form on our website and utilizing our services, you provide confidential information that enables the Company to deliver services and manage your trading account.
During the registration process on our website, PhenixTrustltd adheres to internal policies and procedures and collects identification documents from users. This collection and processing of data are solely for the purpose of establishing a business relationship, conducting marketing activities, and evaluating the services provided by the Company and its Affiliates.
The EXM Solution gathers specific personal data to effectively meet our customers' needs and enhance service delivery. By collecting such information, PhenixTrustltd can monitor and improve the services offered to existing and potential customers, including:
- Personal information: full name, phone number, email address, date of birth, and residential address.
- Financial information: estimated annual income, net worth, trading experience, and level of investment knowledge.
Required verification documents include a valid passport or ID, utility bills, bank statements/card copies, or corporate documents for companies. For detailed guidelines and information, please refer to the KYC (Know Your Customer) policy provided on the website.
PhenixTrustltd also collects information about your website usage, including the use of cookies stored alongside your personal profile. This data encompasses various aspects such as specific areas of the site visited, pages viewed, frequency and duration of visits, types of transactions engaged in, documents downloaded, Internet Protocol (IP) address, login details, IP time zone settings, location, and referral information from other websites that may have directed you to the site or that you may have linked to.
Use of Personal Data
PhenixTrustltd collects and utilizes your information for various purposes:
Identity Verification and Maintenance of Personal Profiles: Ensuring that user profiles are accurate and verifying identities for security reasons.
Assessment of Suitability: Evaluating whether the products and services offered are suitable based on your financial situation and investment objectives.
Provision of Services: Fulfilling service requests, which may include processing transactions and managing trading accounts.
Communication: Sharing information about relevant products, services, and updates related to your association with PhenixTrustltd.
Website Customization: Tailoring the website experience to align with your preferences and interests for a better user experience.
Statistical Analysis: Analyzing anonymous data to improve the quality of products and services provided to users.
Account Administration: Managing user accounts, monitoring activities, and assessing applicable fees and charges as necessary.
Sharing with Third Parties: Sharing personal data with authorized third parties, such as affiliates, business partners, financial institutions, and regulatory authorities, as required for maintaining trading accounts and offering services.
The retention and processing of personal data are conducted in compliance with relevant privacy laws and regulations, with data retention periods varying based on the purpose of collection.
Disclosure of Personal Data
PhenixTrustltd reserves the right to disclose personal information under certain circumstances:
Legal Compliance: To comply with legal obligations, court orders, or legal proceedings.
Fraud Prevention: To prevent potential fraudulent activities and safeguard the rights and property of PhenixTrustltd.
Urgent Situations: To address urgent situations where personal safety is at risk.
Additionally, personal data may be shared with authorized parties under appropriate conditions and legal requirements, including affiliates, business partners, financial institutions, and regulatory authorities.
While PhenixTrustltd aims to regulate data processing, it cannot be held accountable for unauthorized disclosure beyond its control.
CUSTOMER’S RIGHTS
Users possess several rights concerning their personal data:
Access and Confirmation: The right to access and confirm the processing of personal data, including its purpose and location.
Rectification and Deletion: The right to request changes to or deletion of personal data held by PhenixTrustltd, subject to legal and regulatory requirements.
Withdrawal of Consent: The right to withdraw consent for the processing of personal data for marketing or profiling purposes.
Data Portability: The right to receive personal data in electronic format and request its transfer to another data controller.
To exercise these rights, users can contact PhenixTrustltd via email at [email protected]. The company will evaluate and address such requests in accordance with applicable laws and regulations, striving to uphold transparency and accountability in data processing.
Consent
Upon completion of the registration process with the EXM Solution and opening an account, users must provide their consent by clicking on the designated box, thereby agreeing to PhenixTrustltd's policies. By doing so, users acknowledge and agree that they may be contacted via phone or email to receive additional information about PhenixTrustltd.
Forex/Commodities/Indices/
It's worth noting that while using PhenixTrustltd's website, users may encounter links to other websites. This Privacy Policy does not cover those external websites, and PhenixTrustltd encourages users to carefully review and understand the privacy policies of those individual sites.
Security
PhenixTrustltd has implemented robust security protocols to protect the confidentiality and integrity of clients' personal information and prevent unauthorized access. Only employees and authorized service providers with job responsibilities requiring access are permitted to handle personal data. It is crucial for customers to refrain from sharing or disclosing their login credentials with any third party to ensure the security of their accounts. PhenixTrustltd takes rigorous measures to safeguard customers' personal data from potential threats, including loss, theft, duplication, misuse, unauthorized access or disclosure, tampering, or destruction.
RESTRICTION OF RESPONSIBILITY
PhenixTrustltd shall not be held liable for any inadvertent disclosure of personal data that exceeds its intended scope. The company also disclaims responsibility for any breach of confidentiality resulting from the actions or omissions of third parties with whom PhenixTrustltd collaborates, subject to the terms and conditions agreed upon between the company and the respective parties and affiliates. PhenixTrustltd is not accountable for the privacy policies or content of websites linked to //www.PhenixTrustltd.net, nor does it have control over the use or protection of information provided by clients or collected by those linked websites. If a client opts to access a co-branded or linked website, they may be required to provide registration or personal information. It is important to note that such data will be managed by a third party and will be subject to the privacy policy of that third party. PhenixTrustltd disclaims any responsibility for how such data is processed and utilized by the third party.
AMENDMENTS OF POLICY
PhenixTrustltd may update its privacy policy periodically. If there are significant changes to the policy, such as modifications in how the company collects, processes, or uses clients' personal information, the revised Privacy Policy will be accessible on the PhenixTrustltd website (//www.PhenixTrustltd.net). It is strongly recommended that clients regularly review this Privacy Policy to stay informed about the information collected, its purposes, and any potential disclosures.
Cookie Policy
PhenixTrustltd Management Ltd, the owner and operator of PhenixTrustltd, utilizes the terms "PhenixTrustltd," "phenixtrustltd.net," or simply "PhenixTrustltd" to refer to the company. This Cookie Policy is specifically applicable to PhenixTrustltd and is accessible via the website https://phenixtrustltd.net.
WHAT ARE COOKIES
Much like many other professional websites, PhenixTrustltde utilizes cookies to enhance your browsing experience. These small files are downloaded to your computer and are solely used to improve your user experience. In this section, we will explain the types of information cookies gather, how we utilize this data, and the necessity of storing cookies at times. Instructions on how to prevent cookies from being stored will also be provided. However, please be aware that disabling cookies may result in certain website elements functioning at a reduced capacity or not working properly.
COOKIES USAGE AT PhenixTrustltdE
The usage of cookies serves various purposes, as explained below. However, disabling cookies may negatively impact the functionality and features they provide on the site. It is generally recommended to keep all cookies enabled unless you are certain that you do not require them. Please be aware that some cookies may be essential for providing the services you use on the site.
THE COOKIES WE INSTALL ON PhenixTrustltdE
At phenixtrustltde.com, we install different types of cookies. For detailed information on each specific type, please see the details provided below.
ACCOUNT-RELATED COOKIES
When you establish an account with PhenixTrustltde, cookies are utilized to streamline the signup process and conduct routine administrative tasks. Generally, these cookies are cleared when you log out of your account. Nonetheless, there may be instances where they persist to maintain your site preferences even after you log out.
LOGIN-RELATED COOKIES
While logged in, cookies are used to monitor your session and store it in your records. This ensures that you remain logged in and eliminates the need to log in again when navigating to a new page. These cookies are typically deleted or removed upon logging out to restrict access to restricted features and areas to logged-in users.
COOKIES LINKED TO EMAIL NEWSLETTERS
This website offers newsletter or email subscription services. Cookies may be used to remember your registration status and to determine if specific notifications should be displayed, based on whether you're a subscribed or unsubscribed user. These cookies enhance your experience and ensure you receive relevant information based on your subscription status.
SURVEYS-RELATED COOKIES
Periodically, we conduct user surveys and questionnaires to gather valuable insights, provide useful tools, or gain a deeper understanding of our user community. In these surveys, cookies may be employed to remember users who have already participated, thus ensuring accurate results as they move through various pages. This approach guarantees a seamless and personalized survey experience for every participant.
FORMS UTILIZING COOKIES
For the purpose of optimizing future communication, we may utilize cookies related to forms when you submit data through contact pages or comment forms. These cookies aid in retaining your user details, enhancing convenience and tailoring your experience during interactions with our website.
SITE PREFERENCES UTILIZING COOKIES
We offer the ability for you to customize your preferences for how the site functions, thereby enhancing your overall experience. To ensure that your preferences are remembered, we use cookies. These cookies store your preferences and apply them whenever you engage with a page, directly influencing the appearance and behavior of the site based on the settings you have chosen.
THIRD-PARTY COOKIES USAGE
At phenixtrustltde.com, we incorporate cookies from reputable third parties to enrich your browsing experience on our site. Below, you'll find an extensive breakdown of the third-party cookies you might encounter:
Google Analytics: We rely on Google Analytics, a well-established analytics solution, to understand how you engage with our site and enhance your experience accordingly. These cookies collect data such as your site visit duration and the pages you visit, empowering us to create compelling content and improve overall site usability. For further details on Google Analytics cookies, please consult the official Google Analytics page.
Third-Party Analytics: These cookies assist us in tracking and analyzing site usage, enabling us to produce engaging and relevant content.
Testing and Optimization: As we conduct tests on new features and make subtle adjustments to site delivery, these cookies ensure a consistent experience for you. They also help us identify user-preferred optimizations.
Purchase Tracking: To accurately track the number of visitors making purchases, we rely on purchase tracking and statistics. This data is vital for precise business forecasts, monitoring advertising and product expenses, and ensuring the best possible prices for our customers. Advertisements play a crucial role in offsetting site operation costs and backing its ongoing development. To deliver pertinent ads, we utilize behavioral advertising cookies that anonymously track your interests and display related items that may pique your interest.
Affiliate Tracking: We maintain partnerships with various affiliates who advertise on our behalf. To determine if our customers accessed our site through one of our partner sites, we employ affiliate tracking cookies. This allows us to properly credit our partners.
Social Media Integration: Our site integrates social media buttons and/or plugins that enable you to interact with your social networks in diverse ways. The cookies used on our site may contribute to enhancing your profile on those platforms or provide data in line with the purposes outlined in the respective privacy policies of those social media platforms. This integration spans popular platforms such as Facebook, Instagram, YouTube, and more.
Please note that by using this site, you acknowledge and consent to the utilization of cookies in accordance with this Cookie Policy. You have the option to manage your cookie preferences and opt out of specific cookies if desired. However, disabling certain cookies may affect the functionality and features available on the site.
FURTHER CLARIFICATION
We've made efforts to simplify and provide clearer explanations of how our cookies function. If you're unsure about the necessity of cookies, it's generally recommended to keep them enabled to ensure smooth interaction with the features you utilize on our site. For more detailed insights into cookies, you can search "What Are Cookies" on Google.
For any further inquiries or additional information, please feel free to reach out to us through one of our preferred contact methods: Email: [email protected]. To gain a better understanding of how we safeguard and handle your personal information, please refer to our comprehensive Privacy Policy.